You may return a product within 7 working days. Before returning an item, please contact us. Returned products must be complete and unused and are subject to the following terms which apply to mail order consumers as defined in the Consumer Protection (Distance Selling) Regulations 2000 ("Regulations").

The consumer shall, subject to the terms set out in this Clause, have the right to cancel a Contract within 7 working days from the day after the date of delivery of the Goods by the Company to the consumer provided that he/she gives written notice of such cancellation.

A) If a consumer exercises his/her right to cancel a Contract, DJ Superstore shall, in accordance with the Regulations, reimburse any payment made by the consumer (excluding the cost of delivery to the consumer) within 30 days from the day on which he/she gave such notice of cancellation, provided that the consumer shall not be entitled to a prepayment in the event that:

A1) he/she does not take reasonable care of the Goods either prior to cancellation of the Contract or, following cancellation, while the Goods remain in the possession of the consumer. For the purposes of this sub-clause A1, a consumer shall be deemed not to have taken reasonable care of the Goods if such Goods are not kept packed in their original box, with all accessories, manuals and cables and the internal or external packaging is defaced or damaged in any way; or

A2) the Goods are marked, damaged or not in the same condition in which they are sold.

Items purchased via finance are "non cancellable"

The consumer is responsible for the cost of returning any unwanted items, or will responsible for the direct cost of collection of such items. A re-stocking fee of 20% will be charged on goods (excluding carriage) that have been supplied correctly and have no faults or defects.

Should you require further information, please email customer services :-

Email CustomerServices@DJSuperstore.co.uk